Privacy Notice & Policy

Introduction

Our Loan Pro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Notice & Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. By using our Services, you consent to the practices described in this policy.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when using our Services, including:

Contact Information: Name, email address, phone number, mailing address
Financial Information: Income, employment status, monthly debts, credit score range (self-reported)
Property Information: Property type, location, intended use
Account Information: Username, password, account preferences
Communication Data: Messages you send us, survey responses, feedback

Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on pages, links clicked, features used
Location Data: General geographic location based on IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Services
Generate mortgage eligibility estimates and pre-qualification letters
Create and manage your account
Send you rate alerts, updates, and promotional communications
Respond to your inquiries and provide customer support
Connect you with licensed mortgage professionals
Analyze usage patterns to improve user experience
Detect, prevent, and address technical issues and fraud
Comply with legal obligations

How We Share Your Information

We may share your information in the following circumstances:

With Your Consent: When you explicitly authorize us to share your information
Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, email delivery)
Mortgage Professionals: With licensed mortgage brokers, lenders, and real estate professionals when you request to be connected or submit a lead inquiry
Business Partners: With partners who offer complementary services related to home buying
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with a merger, acquisition, or sale of assets
Protection of Rights: To protect our rights, privacy, safety, or property

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Types of cookies we use include:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Marketing Cookies: Used to deliver relevant advertisements
Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Services.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure socket layer (SSL) technology
Regular security assessments and updates
Access controls and authentication measures
Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider:

The nature and sensitivity of the information
The purposes for which we process the information
Applicable legal requirements
Our legitimate business interests

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Opt-Out: Opt out of marketing communications and certain data sharing
Do Not Sell: Request that we not sell your personal information (California residents)

To exercise these rights, please contact us using the information provided below.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

The right to know what personal information we collect, use, and disclose
The right to delete your personal information
The right to opt out of the sale or sharing of your personal information
The right to non-discrimination for exercising your privacy rights
The right to correct inaccurate personal information
The right to limit use of sensitive personal information

Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Notice & Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our Services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Notice & Policy or our privacy practices, please contact us at:

Our Loan Pro
Email: privacy@ourloanpro.com
Phone: 1-800-888-0000

For California residents, you may also submit a request through our website or by calling our toll-free number.